CasinoEuro Privacy Policy

We at CasinoEuro Casino are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you register, log in, deposit, play or withdraw funds on our platform. By using CasinoEuro, you agree to the practices described below, and we encourage you to read this document carefully before creating an account.

Who We Are and What Data We Process

Casino Euro is operated by two licensed entities depending on where you live. NetPlay Malta Limited (company number C 81115), registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta, serves customers residing outside the European Union under Malta Gaming Authority licence MGA/CRP/1117/2025. Rizk Nordic Limited (company number C101569), at the same address, serves customers residing within the European Union under licence MGA/B2C/959/2022. Both companies are part of Betsson Malta Holding Limited and the wider Betsson Group. Payment processing is handled by Clearpay Limited (C-41277), and site content is copyright of Betsson Services Limited. When we say "we," "our," or "us" in this policy, we mean whichever licensed entity is responsible for your account.

Information We Collect

We collect several categories of information to provide our services and comply with our regulatory obligations:

• We collect identity details you provide during Casino Euro register, including your name, date of birth, address and nationality
• We collect contact information such as your email address and phone number, used for CasinoEuro login verification and account communication
• We record financial data related to your casino euro deposit and casino euro withdrawal transactions, including payment method and transaction history
• We monitor gameplay activity across slots, live casino, table games and jackpot titles to personalise offers and detect irregular patterns
• We gather technical data such as IP address, device type and browser information when you access CasinoEuro through desktop, mobile browser or the CasinoEuro app
• We may collect documents submitted for identity and age verification, including passports, utility bills and payment cards

How We Use Your Data

At Casino Euro, we process your personal data to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, and comply with licensing conditions under Maltese law. We also use your data to tailor promotions, such as welcome bonuses, free spins and VIP club rewards, to your gaming preferences. Where you have opted in, we may send marketing communications about new bonuses, tournaments or product updates related to casinoeuro bonus offers and casinoeuro free spins campaigns.

Legal Basis for Processing

We rely on several legal grounds to process your information, including performance of our contract with you when you register and play, compliance with legal and regulatory obligations imposed by the Malta Gaming Authority, our legitimate interest in preventing fraud and improving our services, and your consent where required, such as for optional marketing emails. You may withdraw consent at any time by adjusting your account preferences or contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties strictly for the purposes described in this policy:

• Payment providers such as Visa, Mastercard, Skrill, Neteller, Trustly, EcoPayz, Paysafecard and Interac, to process your deposits and withdrawals
• Clearpay Limited, our designated payment services provider
• Identity verification and fraud prevention agencies required for regulatory compliance
• Other companies within the Betsson Group where necessary for shared account monitoring, particularly regarding welcome bonus eligibility across group brands
• Regulatory authorities, including the Malta Gaming Authority, when legally required
• Game and live casino providers, such as NetEnt, Evolution and Pragmatic Play, to the extent necessary to operate games and process related transactions

International Data Transfers

Because CasinoEuro Casino serves customers across multiple jurisdictions, your data may be transferred outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to keep your information protected to the same standard required under EU law.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in during your CasinoEuro login session, and analyse how you interact with our slots, live casino and table game sections. Cookies also help us measure the performance of casinoeuro bonus code promotions and casino euro promo code campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by Maltese gaming regulations, typically several years following account closure, to meet anti-money laundering and audit obligations. Transaction records related to your casinoeuro deposit and casinoeuro withdrawal history are retained in line with these statutory requirements even if you close your account.

Your Rights

Under applicable data protection law, including the General Data Protection Regulation for customers within the European Union, you have a number of rights regarding your personal data:

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You have the right to data portability where technically feasible
• You may lodge a complaint with the Malta Information and Data Protection Commissioner or your local supervisory authority

To exercise any of these rights, you can contact our support team through live chat, email or phone. Our customer support team is available 24/7 via live chat, with typical response times of around 30 seconds, and email queries are usually answered within 30 to 60 minutes.

Account Security

We implement industry-standard security measures, including encryption and secure servers, to protect the personal and financial information you provide during CasinoEuro register and casino euro login processes. We recommend you use a strong, unique password and avoid sharing your login credentials with anyone. If you suspect unauthorised access to your account, please contact us immediately through our Help Centre.

Restricted Jurisdictions and Age Verification

We do not accept players from a number of restricted countries and territories, and we verify the age and identity of every customer to ensure compliance with our licensing conditions. Our services are intended only for individuals of legal gambling age in their country of residence, and we do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any updates will be posted on this page, and where changes are significant, we will notify you directly through your registered email address or via a notice on our platform.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at support-en@casinoeuro.com. For unresolved complaints, you may escalate your concern to csmanagement@casinoeuro.com. We are here to assist you with any privacy-related queries regarding your CasinoEuro Casino account.